Geelong is one of Australia’s fastest-growing regions, but growth on its own does not guarantee prosperity. The real question is how leaders shape that growth so it benefits the whole community.
In this episode, Reyan sits down with Matthew Fletcher, the leader who established KPMG in Geelong, starting from his back bedroom and a rotation of local cafés, which has grown into a thriving team of more than 30 people. Along the way, he developed a powerful framework he calls the Three R’s: Reputation, Relationships, and Relevance.
This conversation is a masterclass in strategic leadership and community building as Matt unpacks what it really takes to build something that lasts, including:
How KPMG in Geelong evolved from simply being “in the room” to actively “creating the room”
His horizon management approach for turning long-term vision into practical, near-term action
The opportunities and tensions facing Geelong as it looks toward doubling in size by 2050
Why great leadership is about empowering others, owning the blame, and ultimately making yourself dispensable
If you care about business growth, regional leadership, or the kind of thinking required to shape a city’s future with intention, this is a conversation you will want to spend time with.
This episode was proudly brought to you by ISO365 – ISO Compliance, as a Service.
Discover the exhilarating story behind building a professional women’s basketball team from the ground up, navigating a rapid rebrand, and revolutionising commercial partnerships in women’s sports.
Connie shares her insights on leadership development, the critical role of executive coaching, and how to leverage every experience for continuous growth.
Learn about the unique game day experience, the booming landscape of women’s sports, and the power of personal branding in a fast-paced world.
This episode was proudly brought to you by ISO365
This episode unpacks how a lawn mowing business can be the key to a fulfilling lifestyle and significant income.
We’re joined by Benn Ward, a Regional Franchisor for Jim’s Mowing, who bought his first franchise at just 18 years old in 1997.
He shares his journey from a hands-on operator with a pager to a regional leader mentoring nearly 90 franchisees.
Benn demystifies the world of franchising, revealing the secrets behind the Jim’s Group’s success. You’ll learn about the unique fixed-fee model that encourages growth, the importance of building a business that serves your lifestyle, and the practical strategies for managing seasonality and maximizing efficiency.
Discover how franchisees are empowered to coach their kids’ sports teams and stay deeply connected to their community, all while building a profitable enterprise.
This is a masterclass in building a resilient, lifestyle-focused business, perfect for aspiring entrepreneurs and anyone curious about the power of a proven franchise system.
Join Reyan as he chats to George Hagivassilis, Chief Commercial Officer at Tekspace, shares his unique career journey and the strategic pivot that transformed Tekspace from an MSP into a leader in cybersecurity solutions.
Discover how empathy drives design, leadership, and marketing, and delve into the dual impact of AI – from enhancing security tools and internal operations to raising critical questions about the future workforce.
George also discusses the pivotal role of the Entrepreneurial Operating System (EOS) in navigating significant business change and the importance of mental health initiatives like ’Without Fear.’
This episode offers a compelling look at growth, innovation, and human connection in a rapidly evolving tech landscape.
In this episode, Reyan sits down with Brandon Burns to explore his journey from child performer to accomplished entrepreneur.
Together, they unpack the power of mentorship, the opportunities and challenges of artificial intelligence, and how the Entrepreneurial Operating System (EOS) drives business growth.
The discussion also tackles big questions around AI’s impact on job security and data privacy, with practical insights on how businesses can embrace AI responsibly.
Whether you’re an aspiring entrepreneur or simply curious about the future of business and technology, this conversation offers fresh perspectives on navigating a rapidly changing landscape.
Take a step back from your daily operations for a moment.
If you could view your business from above, like looking down from a helicopter, what would you see?
Chances are, you’d notice the same patterns that plague most growing companies: teams solving the same problems week after week, growth that feels chaotic rather than controlled, and leadership spending more time putting out fires than building the future.
Here’s what I’ve learned after years of working with businesses as an EOS Implementer: every single business challenge can be traced back to one of Six Key Components, the EOS Model.
Understanding this changes everything.
The Six Key Components That Determine Business Success
Think of your business like a well-tuned engine. When all components work in harmony, you get smooth performance and consistent results. But when even one area is weak, the entire system struggles.
Let me walk you through each area and what it means for your business:
1. Vision – Getting Everyone on the Same Page
Most leadership teams think they’re aligned until they sit down and actually articulate where they’re going.
The reality? Everyone has slightly different interpretations of “the vision.” This creates confusion, wasted effort, and frustration throughout the organization.
Busineses running on EOS® use a Vision/Traction Organiser™ (V/TO™) to get crystal clear on their direction. Not just the big picture, but the specific details: What does success look like? How will we measure it? What are our core values? Who is our ideal customer?
When everyone truly understands the destination and the route, decision-making becomes faster and more consistent at every level.
2. People – Right People in the Right Seats
This isn’t just about hiring good people, it’s about ensuring those people are in roles where they can thrive.
The People Analyzer™ helps you assess two critical questions: Do they align with your core values (Right People)? Do they have the capacity, capability, and desire to excel in their specific role (Right Seat)?
The Accountability Chart™ takes this further by creating clear structure focused on accountability rather than job titles. It helps identify exactly what each seat requires and whether the person in that seat is truly the right fit.
Getting this right transforms everything from communication to performance to workplace culture.
3. Data – Making Decisions Based on Facts
How many business decisions do you make based on gut feeling versus actual data?
The Scorecard approach involves tracking 5-15 key activity-based measurables weekly. These aren’t just any numbers they’re the specific metrics that predict success in your business.
This creates early warning systems. Instead of discovering problems after they’ve caused damage, you spot trends and address issues while they’re still manageable.
Data-driven businesses consistently outperform those relying on intuition alone.
4. Issues – Solving Problems at Their Root
Most leadership meetings recycle the same issues week after week. Sound familiar?
The IDS™ framework (Identify, Discuss, Solve) cuts through this cycle. It’s a simple three-step process that helps teams identify the real issue (not just symptoms), discuss it thoroughly (with everyone having their say), and solve it with a clear action plan.
The key is getting to the root cause rather than just treating symptoms. When you solve problems properly the first time, they stay solved.
5. Process – Creating Consistency and Scalability
Your business shouldn’t depend on superhuman efforts from a few key people.
The 3-Step Process Documenter helps identify, document, and simplify the core processes that define how your business operates. This isn’t about creating bureaucracy, it’s about ensuring quality and consistency as you grow.
When your processes are clear and documented, new team members can contribute faster, quality becomes predictable, and scaling becomes possible.
6. Traction – Turning Plans into Results
Ideas without execution are just expensive daydreams.
Rocks are 90-day priorities that bring focus and discipline to your team. Instead of trying to accomplish everything at once, you identify the most important priorities and execute them systematically.
Level 10 Meetings™ are weekly 90-minute meeitng with a consistent agenda that keeps everyone focused on what matters most. They review metrics, address issues, and track progress on priorities.
This is where strategy meets reality.
Why The EOS Framework Works
The beauty of focusing on these Six Key Components is their interconnected nature. Improvements in one area strengthen the others.
Better vision clarity improves people decisions. Better data leads to better issue identification. Stronger processes create more traction. And so on.
This isn’t theory, it’s a practical system that’s helped over 275,000 companies worldwide create the clarity and control they were seeking.
The Real Transformation
When businesses strengthen all six areas, something remarkable happens: the business starts running itself.
Leaders spend less time firefighting and more time on strategic work. Teams become more autonomous and accountable. Growth becomes predictable rather than chaotic.
Most importantly, business owners regain control of their time and energy.
Your Next Step
Look at your own business through this lens. Which of these six areas feels strongest? Which needs the most attention?
Understanding where you stand is the first step toward building a business that truly works for you, rather than the other way around.
If you’d like to get a clearer picture of how your business measures up across all six components, EOS has created a simple Organizational Checkup that takes just a few minutes to complete. It’ll give you a baseline score and help identify your biggest opportunities for improvement.
What’s the biggest challenge you’re facing in your business right now? Which of these six areas resonates most with your current situation? I’d love to continue the conversation in the comments below.
Yesterday’s EOS quarterly session with Excellence IT at Waterman Bundoora was a perfect example of how family businesses can leverage structured planning to drive results. As an EOS implementer in Melbourne, I had the privilege of facilitating their quarterly planning day, watching this dedicated team work through their priorities with focus and determination.
The session followed our proven quarterly rhythm: Rock reviews, scorecard analysis, and comprehensive issue solving using the IDS process. What stood out was Excellence IT’s commitment to honest accountability and their willingness to tackle difficult conversations head-on. The team systematically worked through their issues list, identifying root causes and implementing practical solutions that will drive their business forward over the next 90 days.
Family businesses like Excellence IT bring unique advantages to EOS implementation. The natural trust and shared vision that comes from family ownership creates an ideal foundation for the structured accountability that EOS provides. During our session, this dynamic was evident as team members held each other accountable while maintaining the respect and care that defines their family business culture.
By the end of our day at Waterman Bundoora, Excellence IT had established clear 90-day Rocks, refined their weekly scorecard, and solved several persistent issues that had been holding them back. Their energy and alignment leaving the session was palpable – exactly what you want to see from an effective quarterly planning day. Melbourne family businesses continue to demonstrate why working with an experienced EOS implementer Melbourne companies trust is essential for sustainable growth.
Reyan Fernando is a Professional EOS Implementer Melbourne and broader Australia/Asia-Pacific region, specializing in helping family businesses achieve Vision, Traction, and Healthy organisations through proven EOS methodology.
EOS Implementer Sydney | Annual Planning Session | Leadership Team Development
What happens when you combine a world-class venue with a dedicated leadership team and proven EOS methodology? Pure magic.
I just wrapped up an incredible 2-day Annual Planning session with the leadership team at Centauri Consulting, and I’m still buzzing from the energy and commitment this team brought to the table.
Let me tell you – Sydney Swans HQ is absolutely phenomenal for leadership retreats. Located in the heart of Moore Park, this state-of-the-art facility offers everything you need for intensive strategic planning sessions.
The venue itself tells a story of transformation – housed in Sydney’s historic Royal Hall of Industries, it’s been completely reimagined as a hub of sporting innovation. Walking into those spaces, you can feel the championship mindset embedded in every corner.
For our Annual Planning session, we had access to:
Premium meeting spaces designed for collaboration
Cutting-edge audiovisual technology
An inspiring environment that naturally elevates thinking
Professional catering that kept the team energized across both days
Over two intensive days, the Centauri Consulting leadership team tackled every aspect of their business vision and execution strategy, and they came prepared to work. They’d done their homework – reviewing materials, bringing historical data, and most importantly, arriving with open minds ready for honest conversations.
What impressed me most was their willingness to tackle the tough issues head-on. Using our proven IDS® process, we worked through all the issues that had been holding back their growth potential.
The energy in the room was infectious. You could literally see the team alignment happening in real-time as we moved through each component of their V/TO®.
By the end of our two days, Centauri Consulting had:
✅ Crystal-clear vision with 100% leadership team alignment ✅ Specific 1-Year Plan with measurable targets ✅ 90-Day Rocks for immediate focus and execution ✅ Resolved key issues that were blocking progress ✅ Strengthened team health through structured exercises ✅ Clear accountability structure for ongoing success
As a Professional EOS Implementer that works in Sydney, I’ve facilitated dozens of these sessions across Australia and the Asia-Pacific region. The Annual Planning session is where everything comes together – it’s the bridge between having a great vision and actually executing on it.
The structured approach ensures we cover every critical area:
Vision clarity so everyone’s rowing in the same direction
People alignment with the right people in the right seats
Data-driven decisions based on meaningful metrics
Issue resolution using proven problem-solving methods
Process documentation for consistent execution
Traction creation through clear accountability
Choosing Sydney Swans HQ as our venue wasn’t just about the facilities (though they’re world-class). It was about creating an environment that inspires championship thinking.
When leadership teams step away from their daily environment and into a space designed for peak performance, something shifts. The conversations get deeper, the thinking gets clearer, and the commitment gets stronger.
This is why I love what I do. Working with leadership teams who are genuinely committed to growth and excellence is incredibly rewarding. The Centauri team brought their A-game to every session, asked tough questions, and made the hard decisions needed for breakthrough results.
It’s always such a pleasure working with teams who understand that sustainable growth requires both clear vision and disciplined execution.
Ready to Transform Your Leadership Team?
If you’re a Sydney-based business leader with 10-100 employees looking to create breakthrough results for your organization, let’s talk about how EOS can help you get there.
The Annual Planning session is just one component of the complete EOS implementation process, but it’s often where teams experience their biggest “aha moments” and create the momentum for sustained success.
Ready to build your championship plan?
I offer complimentary 90-minute introductory sessions for leadership teams across Sydney and throughout Australia. Let’s explore how EOS can help your team achieve the vision, traction, and healthy culture you’re working toward.
Reyan Fernando is a Professional EOS Implementer® serving leadership teams across Sydney, Australia, and the broader Asia-Pacific region. With over 20 years of business leadership experience and extensive EOS training, Reyan helps companies with 10-250 employees implement the Entrepreneurial Operating System to achieve sustainable growth and organizational health.
-RF
For Managed Service Providers (MSPs) and Technology Service Providers (TSPs), having the Wrong Person in the Right Seat is more than just a headache, it’s a risk to your entire business. You might have a vital seat filled, but if the person doesn’t fit, everything starts to suffer. Projects stall, errors increase, and frustration spreads across the team.
When someone isn’t suited for their role, productivity takes a hit. High performers end up covering for others, processes get messy, and meeting deadlines becomes a challenge. Even worse, team morale and company culture can decline rapidly. Misalignment doesn’t just slow things down, it damages trust and disrupts momentum.
In customer-facing roles, the impact is even more visible. Unmet expectations, lost deals, and reputational harm can follow. Internally, issues like recurring technical mistakes, security vulnerabilities, and general inefficiencies add to the cost.
The longer the mismatch continues, the more entrenched the problems become. Leadership ends up spending their time managing issues instead of driving growth and innovation. The opportunity cost is massive.
How EOS Can Help
The Entrepreneurial Operating System (EOS) provides a proven framework to solve this challenge. Rather than relying on gut feel, EOS introduces objective tools to assess team members clearly and fairly.
The People Analyzer evaluates whether someone aligns with your company’s core values and meets the GWC test—do they Get it, Want it, and have the Capacity to do the job? If they don’t, the data helps you see that quickly and act with confidence.
Scorecards help track performance metrics objectively, while regular Level 10 Meetings and Quarterly Conversations give you consistent touchpoints to identify and resolve issues before they escalate.
Let’s face it, recognising a poor fit can be uncomfortable. But keeping the wrong person in place for too long creates far greater damage. EOS helps business leaders make the tough calls with clarity and confidence.
By ensuring the right people are in the right seats, you’ll create stronger teams, protect your culture, and free up your leadership team to focus on what really matters, driving results and growing the business.
Curious how EOS can help you build a high-performing team? Let’s have a conversation.
— RF
The We Run on EOS Conference is back for 2025 in APAC and it’s shaping up to be an incredible day for entrepreneurial leaders across the region.
On Friday 5 September, we’ll gather at Pullman Melbourne on the Park for a full-day experience designed to help you go Beyond the Vision and get real traction in your business.
Whether you’re running on EOS, self-implementing, or just curious about what it could do for your business,this event is for you.
What to Expect
This isn’t a sit-back-and-listen kind of event. It’s hands-on, real-world, and designed to leave you with practical strategies you can take back to your team straight away.
Here’s a taste of what’s in store:
Expert guidance to deepen your understanding of EOS Live panel discussions with business leaders who’ve implemented EOS and seen results Breakout workshops tailored to different stages of the EOS journey, whether you’re new or well along the path Networking opportunities with entrepreneurs and leadership teams who are building strong, healthy businesses
Meet Our Keynote
We’re thrilled to reveal our three headline speakers for this year’s We Run on EOS Conference APAC in Melbourne:
Don Tinney – Co-Founder of EOS Worldwide Mark O’Donnell– Visionary at EOS Worldwide Kelly Knight – Integrator at EOS Worldwide
These global EOS leaders will take the stage to share insights, stories, and practical tools to help you get more of what you want from your business.
Whether you’re already running on EOS or just starting to explore it, this is the event for growth-minded business leaders across the region.
We’ll be announcing more speakers and breakout sessions soon, so stay tuned!
Get Involved
If you’re part of a leadership team looking to strengthen your business and connect with others doing the same, this is the event to be at.
If you’re serious about growth, about building a better business, and about leading your team with clarity and purpose, I’d love to see you there.
